Legal

Privacy Policy

Your conversations belong to you

Your conversation history, Living Memory and Lorebook are stored on your device. To generate replies and support memory features, PersonaChat sends the relevant text through our VenusCloud service to open-source AI models accessed through OpenRouter. The response is then returned to your device.

We ensure that prompts sent through our built-in models are not used to train AI models. We do not store your conversations or prompts on our servers or keep server logs of their content. We do not use your data for marketing or sales.

When you enable OpenRouter BYOK (bring your own key), supported requests go directly from your device to OpenRouter using your key. Your chosen models and account settings govern those requests.

Clearing conversations, Living Memory or Lorebook deletes the corresponding records from your device.

Data Controller and Owner

Venus Cloud Ltd. (Company Number: 07563716), registered in England and Wales, is the data controller responsible for your personal data. This privacy policy applies to our mobile applications ("Apps") distributed through the Apple App Store and Google Play Store.

How we handle personal data

Security and access

We use technical and organisational security measures to protect personal data against unauthorised access, disclosure, alteration and destruction. Access to personal data is limited to people and service providers who need it to operate and support PersonaChat, protect the service or meet legal obligations. You can contact us for details of the service providers involved.

Why we process personal data

We process personal data to provide the service you request, keep PersonaChat secure and reliable, and meet legal obligations. Depending on the purpose, we rely on our agreement with you, our legitimate interests in operating and protecting the service, or a legal requirement. Where consent is required, we ask for it and you can withdraw it.

Where data is processed

Personal data is processed where we and our service providers operate, which may be outside your country. Contact us for information about the providers involved, international transfers and the legal safeguards that apply.

Analytics

We use analytics to understand app usage and website traffic, identify problems and improve PersonaChat. The website uses Google Analytics, including to measure visits and App Store link clicks. The app uses Firebase Analytics as described below. Analytics is separate from the conversation text processed for replies.

Google Analytics and Firebase

Google Analytics and Firebase use usage information, cookies and device identifiers to measure how the website and app are used. Advertising identifiers may be available when you allow tracking in your device settings. Google explains how its services handle this information in the policies linked below.

Google processes data in the United States. See how Google uses data and Google's privacy policy.

Crash reports and diagnostics

Firebase crash reporting and Crashlytics help us diagnose errors. Reports may include your IP address, device and operating system, app configuration, time of use and error details. Operational information may also include request times and errors. See Firebase's privacy information for its data handling, including processing in the United States.

Installation identifiers

An installation identifier (UUID) lets the app recognise the same installation across launches and updates. It may be used for analytics, fraud prevention and saving preferences.

Your privacy choices and rights

Wherever you live, you can contact us with privacy questions or requests. Depending on the law that applies and how your data is used, you may have the right to:

• Access your personal data and receive a copy.
• Correct inaccurate data or request deletion.
• Restrict processing or receive your data in a portable format.
• Withdraw consent where processing relies on it.
• Raise a privacy complaint with your local data protection authority.

Your right to object

You can object to processing based on our legitimate interests by explaining how it affects your situation.

Making a request

Use the contact information below to make a request. Requests are free of charge, and we will respond within one month. If the law permits an extension, we will explain why.

Device and browser settings

You can manage app tracking permission in your device settings and cookies in your browser. The website does not automatically change its behaviour in response to a browser's Do Not Track signal.

Legal requirements

We may use or disclose personal data where necessary to meet a legal obligation or handle a legal claim.

Changes to this policy

We may update this privacy policy from time to time by publishing the revised version on this page and updating the revision date below. Please review this page for changes. We will request fresh consent where required.

Children's Privacy

Our Apps are not intended for use by children under the age of 13. We do not knowingly collect personally identifiable information from children under 13. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us so that we can take necessary actions.

Contact Information

For any questions or concerns regarding this privacy policy or your personal data, please use the "Contact Us" link on our website to get in touch with us.

Latest update: 9 September 2026